Welcome to Tanner & Thread (“we,” “us,” “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase on tannerandthread.com (the “Site”).
1. Information We Collect
We may collect and process the following categories of personal information:
a. Information you provide to us
- Name, billing address, shipping address, email address, phone number.
- Payment information (credit card, PayPal, etc.) — note: payment processing is handled by third-party payment gateways; we do not store full credit card numbers.
- Account login credentials (username, password) if you register an account.
- Order details — what you purchase, order history.
- Communications — any messages you send to us (e.g. via contact form, email support).
b. Information collected automatically
- Browser and device information (browser type, version, operating system, device type).
- IP address.
- Usage data (pages visited, time spent on pages, referring/exit pages, click behavior).
- Cookies and similar technologies (see section below).
c. Information from third parties
- Payment processors, shipping carriers.
- Analytics providers.
- Advertising networks (if off-site tracking or retargeting is used).
2. How We Use Your Information
We use the collected information for purposes including:
- To process and fulfill your orders, including sending confirmations, shipping notices, and handling returns or refunds.
- To communicate with you (order updates, customer service).
- To maintain your account, verify identity, and provide features.
- To improve our site, products, and services (analytics, A/B testing, feedback).
- To personalize your shopping experience (recommendations, offers).
- To detect and prevent fraud or other illegal activity.
- To comply with legal obligations and enforce our terms.
3. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Recognize your device and prefered settings.
- Track usage patterns to improve site performance and user experience.
- Run analytics (e.g. Google Analytics) to understand visitor behavior.
- Provide remarketing/advertising (if applicable).
You can control cookies via your browser settings (block or delete). But please note, blocking some cookies may affect functionality (e.g. ability to stay logged in, or use shopping cart).
4. Sharing of Your Information
We may share your personal data with:
- Service providers: Payment gateways, shipping carriers, email service providers, hosting services, customer support software.
- Business partners: For co-marketing, promotions, or fulfillment collaboration (if applicable).
- Legal requests: If required by law, regulation, legal process, or to protect our rights, property, or safety.
- Third-party advertisers: If you consent or where permitted (e.g. cookies for advertising networks).
We do not sell your personal information to third parties for independent use without your consent.
5. Security
We take reasonable technical and organizational steps to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes encryption (e.g. SSL/TLS), limiting access to data, and regular security assessments.
However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights & Choices
Depending on your location, you may have the following rights:
- Access your personal information that we hold.
- Correct or update inaccurate or incomplete data.
- Delete your personal information (subject to legal obligations).
- Object to or restrict certain processing (e.g. direct marketing).
- Withdraw consent (if processing is based on consent).
- Portability: request transfer of your data to another service.
To exercise these rights, please contact us via the contact details below.
You also have the choice to opt out of certain communications (marketing emails), and to disable some cookies in your browser.
7. Children
Our site is not intended for children under 16 (or the applicable age in your jurisdiction). We do not knowingly collect or solicit personal information from children under that age. If you believe we have collected information from a minor, please contact us and we will delete the data.
8. International Transfers
If you are accessing our site from outside the country where our servers are located, your personal information may be transferred to, stored, and processed in a country different from your own. We take steps to ensure appropriate safeguards for cross-border data transfers.
9. Retention of Data
We retain your personal information as long as necessary to:
- Fulfill the purposes for which it was collected (e.g. completing an order, warranty claims).
- Comply with legal obligations (e.g. tax, accounting rules).
- Resolve disputes and enforce our agreements.
When personal data is no longer needed, we will securely delete or anonymize it.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll change the “Last updated” date above. Substantial changes will be communicated (e.g. via site notice or email) before taking effect.
11. Contact Us
If you have questions, concerns, or requests about your privacy or this policy, you can contact us: